Frequently asked questions
View our frequently asked question below
We’ll send you a confirmation email just to reassure you. If you can’t find it, check your Junk folder as it might be in there. If you created an account, you can also check your recent orders. Alternatively visit the ‘contact us’ page and send us a message.
There is no payment required! You just need to enter the voucher code you’ve received from Southern Water to be able to claim your water butt.
In the unlikely event that you are unhappy with the service or products you have received please visit the Contact Us page and complete the form.
All complaints will receive our immediate attention. We will respond with an acknowledgment of receipt within 3 – 5 days. We will also include an action plan and will aim to resolve any query or complaint to your satisfaction within 10 days. If the resolution of your complaint involves a new piece of equipment being dispatched, we will advise you of an approximate dispatch and delivery date.
During the process we will keep you informed as to the progress of the complaint. This will be carried out by e-mail, letter, phone or fax.
All complaints are totally confidential.
Yes please! Most of our goods are quite large and we need a signature on delivery.
Delivery is via DPD and you will receive a one-hour delivery window via SMS or email, you can then track the progress of your parcel online via a map, counting down to a 15-minute window.
Aqualogic is an established, well respected water company partner and has been chosen by Southern Water to run and administer this promotion on their behalf.
We hold basic data for you and your purchase, if you require this information please visit the Contact Us page and we will send you the information, we may ask you to complete a short security check.
We generally hold onto your data for five years for warranty purposes. Should you wish to have your data removed after this period, please advise us via the Contact Us page.